Shipping Policy

Last updated: 30 October 2026

1) Processing Time

Orders are prepared and dispatched within 1–3 business days (excluding weekends and public holidays). Orders placed after 2:00 PM (GMT+0) are counted from the next business day. During peak seasons or promotional events, processing may take slightly longer; any delay will be communicated by email.

2) Delivery Estimates

Transit times are estimates provided by carriers and begin from the date of dispatch, not the date of order. Delays caused by customs clearance, weather, or carrier disruptions are outside our control, but we will assist in tracing any delayed shipment.

3) Shipping Rates

Shipping fees (if any) are calculated and displayed at checkout before payment. Orders over $99 ship free where indicated. Any applicable duties or import taxes are the responsibility of the recipient unless stated otherwise.

4) Tracking Your Order

Once your order ships, we send a confirmation email containing your tracking number and a tracking link. Tracking numbers may take 24–72 hours to show the first carrier scan. You can also track anytime on our Order Tracking page.

5) Address Accuracy

Please double-check your shipping address at checkout. We ship strictly to the address entered on the order. Address corrections are free before dispatch — email us as early as possible. We are not responsible for orders shipped to an incorrectly entered address; where a carrier returns such a package to us, we will refund the item value minus actual shipping costs, or reship at the customer's expense.

6) Lost or Delayed Packages

• If tracking shows no movement for 7+ consecutive business days, contact us and we will open an investigation with the carrier.
• Packages confirmed lost by the carrier will be replaced or fully refunded, at your choice.
• If tracking shows "delivered" but you have not received the package, check with household members and neighbors first, then contact us within 7 days — we will work with the carrier to locate it.

7) Split Shipments & Multi-Item Orders

Items in one order may ship in separate packages from different fulfillment locations depending on stock. You will receive a tracking number for each package at no extra cost.

8) Customs & Import Duties

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the recipient's responsibility unless explicitly stated otherwise. We have no control over customs assessments or delays.

9) Contact

• Email: osnoe89fury@gmail.com
• Phone: (Mon–Fri 09:00–18:00 GMT+8)
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